Continuing with the current series Welcome to Part 5 in this AI & Search series – Local accuracy is a competitive advantage Key insight AI tools shine for fast answers, but stumble when people want precise local details. Research substantiates this claim. Of the popular AI platforms, 68% of consumers have used ChatGPT to research local products… Continue reading AI & Search – Part 5 – Local accuracy is a competitive advantage
Continuing with the current series Welcome to Part 4 in this AI & Search series – Trust in AI is growing — but accuracy lags Key insight People are increasingly curious about AI. But curiosity doesn’t always mean confidence. Our research shows that frustrations with AI remain, even as customers turn to it more often. Top issues… Continue reading AI & Search – Part 4 – Trust in AI is growing, but accuracy lags
Continuing with the current series Welcome to Part 3 in this AI & Search series – No single platform owns the customer journey anymore Across all six search archetypes, there’s still a main theme: no single platform owns the customer journey anymore. Searchers tend to go back and forth between AI tools, Google, TikTok, and review sites,… Continue reading AI & Search – Part 3 – Search is fragmented
Continuing with the current series Welcome to Part 2 in this AI & Search series – Your customers all search differently. Your strategy should acknowledge that. Key insight There’s no such thing as an “average” AI searcher. Research uncovered six archetypes who search in different ways — and expect brands to meet them where they are. They… Continue reading AI & Search – Part 2 – Your Customers Search Differently
Key insight AI is no longer experimental. For many people, it’s their first stop for questions, research, and recommendations. And research proves it: 75% of people use AI tools more than they did a year ago, and nearly half use AI search daily or more. At the same time, traditional search volume is on the… Continue reading AI & Search – Part 1 – AI Search Has Gone Mainstream
